Delivering Crucial Support: Our 2025–26 Impact in York
Our Annual Review for 2025–26 is now available. The report outlines our work supporting York residents with housing, energy costs and debt over the past year.
Key Impact Figures:
- 7,100 residents received free, confidential and independent advice across West Offices and 16 community outreach venues
- £2.5 million in unclaimed benefits and entitlements secured for clients
- £2.4 million of unmanageable debt successfully managed or written off
- £11.20 in social value generated for the York community for every £1 invested
Our front-line advice is powered by 35 trained volunteers, alongside our staff team and 9 trustees. Advisers assist residents with complex welfare applications, decision appeals and direct negotiations with landlords and creditors.