Volunteer
Ready to make a difference in our community and build your CV in just 5 hours a week?
We’re recruiting volunteers at West Offices to provide essential advice to the York community. Whether you want to kickstart your career or support a meaningful local cause, we have a role to suit you.
Roles Available:
Adviser: Support clients face-to-face, over the phone, or online with housing, debt and employment issues.
Telephone Assessor: Provide information, guidance or referrals as the first point of contact over the phone.
Reception: Welcome and assist clients at West Offices while managing general admin tasks.
Health Benefits Form Support: Help clients navigate and complete complex welfare and health benefit forms.
Why Volunteer With Us?
Full Training & Support: No experience required. We provide all the training and ongoing support you need.
Career Growth: Build your CV with professional experience, a reference and opportunities to progress.
Flexible Commitment: Just 5 hours per week to fit around your studies, work or home life.
Inclusive Environment: Join a friendly, non-judgmental team dedicated to our community.
Expenses Covered: We provide travel expense reimbursement for our volunteers.
View Volunteer Role Descriptions
To apply for a role:
Please download & complete the following application documents and return them to: admin.team@cayork.org
Please note recruitment for most of our volunteer roles runs on a quarterly basis, so you may not hear back straight away.
Drop us an email at admin.team@cayork.org and we’ll get right back to you.
There are still other ways to help Citizens Advice York:
Your contribution helps us continue providing free independent advice to the York community.
Interested in a professional career with us? Check our current staff openings.