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Job Vacancies

 

Senior Outreach Adviser

Salary: £29,956 FTE
Hours: 40 hours per week
Location: Community venues across York
Reporting to: Operations and Outreach Manager
Closing date: 23rd October 2026
Interview date: 27th October 2026

About the role

Citizens Advice York is looking for an Outreach Adviser to provide generalist advice and welfare benefits casework to residents across York. You will work directly with clients in local community venues, over the phone, and by email. The role involves helping people resolve practical issues around debt, benefits, housing, and employment. Because this work involves supporting vulnerable adults, an enhanced Disclosure and Barring Service (DBS) check is required.

Key responsibilities

  • Deliver generalist advice and manage welfare benefit casework for clients in community settings, over the phone and by email.
  • Negotiate with third parties on behalf of clients and complete necessary follow-up work.
  • Keep accurate case records using our IT systems in line with Citizens Advice quality standards.
  • Help clients identify unclaimed benefits and other options to increase their income.
  • Collect evidence and case studies from client work to support local social policy campaigns and funding reports.
  • Work alongside partner organisations, support workers and local teams to build referral links across York.

Requirements

 

Essential

  • 12 months of experience in solo generalist advice work (paid or unpaid) or a Citizens Advice Certificate in Generalist Advice Work (or equivalent).
  • Practical knowledge of welfare benefits and debt advice, with experience managing a caseload.
  • Experience supporting vulnerable clients with complex needs and an understanding of safeguarding.
  • Ability to give generalist advice across housing, employment or immigration issues.
  • Clear written and verbal communication skills, sound numeracy and IT skills.
  • Ability to travel around community venues in York.

Desirable

  • Experience working in an outreach setting or as a lone adviser.
  • Experience working in partnership with NHS teams or health settings.
  • Knowledge of immigration and asylum support, including no recourse to public funds.

Please download and review both documents below before starting your application:

Job Description & Person Specification

Adviser Application Form

 

How to apply

  • Download and complete the Adviser Application Form above.
  • Answer each criterion in the application statement using specific, real-world examples from your experience.
  • Email your completed form to our recruitment team before the deadline.
  • Application deadline: Friday 23rd October 2026
  • Interviews: Tuesday 27th October 2026

If you would like an informal conversation about the position, hours or flexible working options before applying, contact Natalie Wilby at natalie.wilby@cayork.org.

IAA Immigration Adviser (Level 1)

Salary: £14.95 per hour
Hours: Friday mornings (9:30am – 12:30pm)
Location: West Offices, Station Rise, York

About the role

Citizens Advice York is looking for an IAA Adviser (Level 1) to deliver regulated immigration advice and casework assistance to clients with straightforward, non-discretionary immigration and asylum matters. Operating within existing Immigration Rules, you will provide a welcoming and supportive service while ensuring full compliance with the Immigration Advice Authority (IAA) Code of Standards. Because this role involves regulated advice, IAA registration (or registerability) and a standard Disclosure and Barring Service (DBS) check are required.

Key responsibilities

  • Provide accurate advice on basic entry clearance, leave to enter or remain, nationality, citizenship and EU/EEA law.
  • Guide clients through standard immigration processes, help gather supporting evidence and assist with completing required application forms.
  • Handle routine notifications to UK Visas and Immigration (UKVI), such as changes of address or circumstances.
  • Assess client cases at intake to ensure they fall within Level 1 scope, escalating and referring complex, refused or discretionary cases immediately to Level 2 or Level 3 advisers.
  • Maintain comprehensive, accurate and confidential electronic and physical case files.
  • Ensure all work strictly adheres to the IAA Code of Standards and organisational quality frameworks, participating in continuous professional development (CPD).

Requirements

  • Registration: Registered or registerable with the IAA at Level 1.
  • Experience: Minimum of 3 months’ experience delivering UK immigration advice, OR 6 months’ experience in a related non-immigration advice sector (such as housing, welfare benefits, or debt advice).
  • Training: Completion of an up-to-date immigration law training course delivered by a recognised professional provider.
  • Knowledge & Skills: Solid foundational understanding of the UK immigration system and basic Immigration Rules, excellent communication skills, high attention to detail, and strong organisational skills to manage a caseload effectively.
  • Compliance: Satisfactory outcome of a standard DBS criminal record check and meeting IAA criteria for “fitness and competence”.

Please download and review the document below:

Job Description

How to apply

To express interest or request further details about this position, please contact Natalie Wilby directly at natalie.wilby@cayork.org.