Job Vacancies

Details of our available job roles can be found below. This will include all information surrounding the role itself, and information on how to apply.

To apply for a role:
Please download & complete the corresponding application documents and return them to: admin.team@cayork.org

Operations and Outreach Manager (37 hours per week)

Citizens Advice is looking for a strategic and driven Operations and Outreach Manager to join their senior leadership team. This full-time, permanent role is ideal for someone passionate about making a tangible impact through accessible, high-quality advice services. The successful candidate will lead daily office operations, oversee outreach services, and manage a team of advisors, ensuring smooth, compliant service delivery while fostering innovation and continuous improvement.

In addition to operational leadership, the role involves coordinating outreach projects, securing funding, and strengthening relationships with stakeholders, including local authorities and community partners. The Operations and Outreach Manager will play a key role in service development, performance monitoring, and promoting Citizens Advice’s values of equity, diversity, and inclusion within underrepresented and marginalised communities.

Additional Information
● Occasional evening or weekend work and travel to outreach sites may be required.
● This role is primarily office based, with flexibility for hybrid working.
● An enhanced DBS check is required.

Join Us
If you are committed to equity, community empowerment, and service excellence and you’re
ready to make a lasting impact, we’d love to hear from you.
To apply, please submit your CV and a cover letter detailing how you meet the person
specification to admin.team@cayork.org

Closing Date: Friday 20th June at 5pm
Interview Date: Monday 30th June