Our Annual Review for 2025–26 is now available. The report outlines our work supporting York residents with housing, energy costs and debt over the past year. Key Impact Figures: Our front-line advice is powered by 35 trained volunteers, alongside our staff team and 9 trustees. Advisers assist residents with complex welfare applications, decision appeals and […]
Veterans and personnel affected by the historic policy prohibiting LGBT individuals from military service have until 12 December 2026 to apply for financial and non-financial restorative measures. The Ministry of Defence (MOD) is entering the final months of its Financial Recognition Scheme, established to address the impact of the policy that prohibited LGBT personnel from […]
Would you like to help run an influential, important local charity? Citizens Advice York (CAY) is a very important organisation, never more so than at the moment. We provide free independent advice and support to over 7,000 people a year, helping them with some 15,000 different problems. We help clients access benefits and services on […]
Citizens Advice York, RAY, and York City of Sanctuary team up to offer free, confidential, and independent advice starting Friday, 3rd July. Accessing reliable legal guidance can be a daunting challenge for those navigating the complexities of the immigration system. To address this, a vital new community initiative is launching in York to provide free, […]
A cancer diagnosis is hard enough without the extra stress of money worries. At Citizens Advice York, we want to make sure you don’t face these financial anxieties alone. How the service helps Delivered alongside Macmillan Cancer Support, this service offers free, confidential and tailored financial advice. The specialist team is here to help you: […]
We are pleased to announce that we are extending our face-to-face drop-in hours to better serve our community. Our Monday and Thursday drop-in sessions will now open at the earlier time of 9:30 am and finish at 12:00 pm. If you are planning to visit us in person, please note these new longer opening hours. […]
We are proud to announce a significant expansion of our front-line services and volunteer team to meet rising demand across the city. Last year, our team helped 5,500+ York residents navigate complex debt, benefits, housing and employment issues. We are now scaling our operations for 2026 to ensure no one in our community faces these […]
Our latest York Press feature explores the “internal bodyguard” of the nervous system that mistakes chronic stress for safety. After months of money or housing worries, our bodies adapt to survival mode, making true rest feel unfamiliar and even unsafe. At Citizens Advice York, we tackle the systemic problems that keep people stuck in high-alert. […]
Please note our service schedule for the festive period: Monday 22nd Dec: Drop-in sessions running as normal Tuesday 23rd Dec: Open for pre-booked appointments only Wednesday 24th Dec – Thursday 1st Jan: CLOSED Full services will resume on Friday 2nd January, with regular drop-in sessions returning on Monday 5th January. For assistance during our festive […]
We’re pleased to announce the continuation of our specialist advice service for Armed Forces serving personnel, their families, Reservists and veterans. From Mondays at West Offices, with additional venues to be announced in the New Year, our confidential, independent advisor will be available to provide tailored, one-to-one support on the issues that matter most. Whether […]
